- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Get your taxes done using TurboTax
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.
However---you say you want to talk about banking information. You cannot change your banking information with TurboTax after you e-filed your return. If this is about the monthly child tax credit payments that begin in July, the IRS will be providing a portal where you can enter updated banking information---but it is not ready yet.
Did you already e-file? If you did NOT e-file you can go to the FILE section and change how you want to receive your refund. If you want direct deposit you need the routing number and your own account number.
You cannot change banking information while your return is in pending, nor can you change it after the return is accepted.
If you e-filed:
Banking information for direct deposit is wrong
If you entered incorrect banking information for your refund, you can change it if your return is rejected. If it is accepted, however, it is too late to change it. The bank will reject the refund and send it back to the IRS. Then the IRS will issue a paper check and mail it to the address you put on your tax return. Expect a delay of at least a couple of weeks to receive your refund.
Here is what the IRS says about entering incorrect banking information