@ Barb42708 wrote:
I need a refund on the turbo tax online microsoft down load i did not know that this was something i had to down load. i was trying to pay to file my taxes i can not down load this into my computer. how do i get a refund
i need to file my 2019 taxes that are loaded
I don't understand that about "need to file my 2019 taxes that are loaded." I don't know what that means by "loaded." Did you prepare a 2019 return last year in Online TurboTax and now need to finish and file it? Was it finished last year, and is all you need to do is print out the return from the 2019 PDF, sign, date, and mail the 2019 return?
If you need to work on a 2019 return, it can no longer be prepared in Online TurboTax, which is only for 2020 returns. Hopefully, that sentence about "loaded" doesn't mean you mistakenly prepared a 2019 return in the current Online TurboTax for 2020. If you did, then do NOT file it, or you'll have problems.
A 2019 return can only be prepared in 2019 desktop software (CD/download).
In any case, since you're going to have to speak to TurboTax Support in regard to any product refund, you can explain your situation about 2019 to them, and they can figure out what you are talking about.
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
In the form indicate you are using the CD/download Windows version, if that's what you purchased. In the question line just say billing issue without quotes.
