You wrote:
I got disconnected from the live agent
I'm sorry you experienced that, but this is mainly a user community forum. No one from TurboTax Support can phone you from this user forum. However, someone could phone you to try to spam/scam you.
You'll need to contact Support again by whatever method you used. I assume you already know how since you were previously connected to them. But just in case:
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or you can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
Also, be aware this is a public Internet forum, and you should not post any personal info here. If you wish to change your forum profile name, you can click on the user icon in the top right corner of this pace and choose "My Settings." It may then already open on the Personal tab and a data field "Username" where you can change it. It only affects what is displayed in this community forum. It does not affect your Intuit Account User ID.
It's also possible a Moderator may change it.
