There are two versions of TurboTax - one without a single state *software* included that is cheaper for those that do not need a state and one that included one state *software* that costs more (additional states are extra).

The state software does not include e-fileing state that is $25 extra, but you can print and mail the state for the price of a stamp - state e-file has never been free.

Same thing here bought it at target and got charged 25 dollars to file for state 🙄 didn't find it worth even bothering to try and get it fixed I will just make sure to use someone else next year 😑 

See I get that but, especially if your buying it online like I did, when you select federal and state it does not make it clear that e-filing for the state costs extra. That's deceitful and does not make me a very big fan of their product. I will have to use someone else next year who makes it clear what it is you are paying for.

I have been using TT for many years.  It has never included free state filing.  Only federal e filing is included.

It is annoying, but I print and mail the state returns for this reason.

The  $25 for state is the cost to e-file. You can also just print it out and mail it. 

As another responder said, you get one state included but extra states are $25 each for the software. So if you live in one state (say NJ) and work in another (NY) then you need to file two states - not Turbotax's fault!

TT website clearly says "State additional",  and in the 14 years I've used TT, it's always been extra.  You can print it out and mail it. Also, some states (mine is NJ) have web sites where you can e-file free.

Yes I get that, I work and live in one state so I'm only filing in one state. Like I said I purchased my code online and it didn't make it clear that you still have to pay to efile for the state it just says TurboTax federal and state efile. I shouldn't then have to pay to efile for the state too. I didn't say it's their fault but it is deceptive wording which is their fault and they should fix that 🤷‍♀️

I have never used TurboTax to file more than one federal and one state return for the tax year.  I have never paid a fee to e-file the federal return and the state return e-file fee is $25.  I would suggest you read the fine print for TurboTax use for multiple returns.

I bought it at target because I work there and get a discount and turbo tax should make sure that their retailers make it clear and they don't. I previously lived in Texas where there are no state taxes so it's not something I would have known from previous years. As for other states letting you efile for free I have an hsa and every site makes me pay extra because of that. I am not here to argue with some random angry person online. I am simply stating that since both me and this other person bought the product from a retailer and both did not have it clear that e-filing costs extra. Clearly there is an issue with the information they are having their retailers put on their websites/packaging. You can keep on loving turbo tax nobody said you couldn't I simply stated the issue I had of buying it online and not having it be made clear that e-filing for the state costs extra. I was adding that to what they said of buying it in store at a different retailer and it also not being made clear to them that e-filing for state costs extra. It is frustrating to spend 60 dollars on something just to find out you need to spend more money or wait for it to take forever in the mail. If that's not frustrating to you I'm so glad you are pinched for money but for people who are it is something that they should be aware of before they buy the product. That's all I have to say on the matter you have a lovely day now. 

I understand I get One state for free and 5 federal for free.  The problem I’m having is I have to pay 45$ per federal return it won’t let me file unless I pay the 45$ and 25$ for state....no free one state or federal....I paid for no advantage buying the turbo tax.   

sucks, even more, this year.  Been using it for years now each year it gets worse. At least this year it started screwing up on the second question by stating I claimed a child that I have never claimed and got my kid's accounts all mixed up. Since it was the second question makes it easier to leave.  turbo tax also lobbies to keep tax filing complicated. 

I have been using TurboTax self employed for years with satisfactory results. I paid $179 to include "expert advice" I have spent several hours on the phone and frankly your experts do not know what they are doing. The user interface is way more difficult than before and the tax calculation does not work properly.

A total disaster.

I requested a refund for the product when it failed to handle my fairly straightforward return because I used the product online. Apparently I won't be getting my money back due to a "satisfaction guaranteed policy," which is just adding insult to injury. 

Support for this lemon of a product is obtuse or non-existent, to the point that one may as well negotiate the filing paperwork on one's own. 

Congratulations, Intuit, you swindled me. Enjoy my money...this year.

I am absolutely frustrated with turbotax this year. My efile was getting rejected due to an issue with my spouse's AGI eventhough I had given the correct information. So I went to Cash app taxes and I was able to proceed with my e-filing. On top of it , now I won't be issued my refund citing reasons that it doesn't covered under Satisfaction guarantee.