See this - https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...

How do I chat with expert help 

Not sure if this is where i need to be but,  I should have gotten over 1700 dollars in my return but instead only 386ish was deposited into my acct,  Not sure what happened  I would appreciate someone explaining this to me please,    I've used Turbo Tax a few years and this is the first time this has happened,  You can reply to my Email address if you need to  [email address removed]      looking forward to finding out the answer i am seeking Thanks in advance 

If your refund was reduced, the IRS will send a letter in the mail to explain why it was reduced. 

If you would like, you can contact the IRS directly by following the instructions here. @WVLuke