This would be best resolved by contacting customer support by clicking here. 

I talked to customer support for 45 minutes; I was told it's a TurboTax software issue that needed to be resolved.  It has been over a week with no resolution. 

This is still an issue weeks later.  I have heard nothing about a solution.  I talked to a customer representative on the phone for 45 minutes and she told me it's a software issue that needs to be resolved and to check back in a few days.  It's now been almost 3 weeks. 

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/