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My payment form came pre populated except for the credit card information.  I would input credit card information but it wouldn't allow me to continue. 

After several attempts and increased frustration I finally deleted all information on the payment form and filled the form out on my own. Finally success.

Reps can’t seem to answer 

need it to file

Where the payment form appear for state efile 

How do i get a State eFile confirmation number?

I had an issue with making payment to get my State eFile confirmation number. The form is presented with all pertinent information filled out except for the credit card information. I had made several attempts to fill the credit card information out but was never presented with the continue tab after doing so. I finally deleted all information on the page and manually filled it out and the form completed. After manually filling out the form I was able to proceed. 

In this public forum, we do not have access to your personal information and would not be able to provide your e-file confirmation. TurboTax Customer Support would be able to provide this information to you. Please follow the instructions in this TurboTax FAQ to contact Customer Support: What is the TurboTax phone number?

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