I purchased a TURBOTAX CD from CASTCO and when I load the CD my computer does not recognize it. I have a DELL with windows 8. I have been running TURBOTAX software on this computer for 5 years and never had a problem. Do I have a bad CD? Help

lma232bar · ‎February 8, 2021

CaptainAlVW1775 · ‎March 14, 2021

Did anyone resolve your issue? I'm thinking I have a bad CD also. I loaded CD into the machine; and it said it installed the software; but it never requested my license code!! I've been using TurboTax since 1996; and never had this issue before. The software actually closed down, and went away; and never stayed on the screen. The license code is used for registration.

Thanks

BrandiLO · ‎March 15, 2021

@CaptainAlVW1775 Can you please click here and follow the steps to download the software instead of doing the disk installation?

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I purchased a TURBOTAX CD from CASTCO and when I load the CD my computer does not recognize it. I have a DELL with windows 8. I have been running TURBOTAX software on this computer for 5 years and never had a problem. Do I have a bad CD? Help

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