I've got this message says transmission didnt go through. Could you tell me why?

premavera00 · ‎February 8, 2021

Your transmission didn't go through
We could not e-file your return for the following reason:
The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

MichelleLO · ‎February 9, 2021

That error indicates there is an issue with your telephone number. The program is detecting that the number is either invalid or not a U.S. domestic phone number. Please see Error message 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Contains invalid digits for more information.

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premavera00 · ‎February 9, 2021

thanks for the answer.
i do not carry US phone number anymore since I'm using skype or SNS phone, but also I have Japanese phone number. is there anyway to add japanese phone number or maybe email?

JeanneLO · ‎February 10, 2021

If you want to get a verification code to file by email see this: What if I'm having trouble with my filing verification code?

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premavera00 · ‎February 11, 2021

I couldnt find any email verification. they kept asking me phone number. but i solved problem
thanks.

I've got this message says transmission didnt go through. Could you tell me why?

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