If you're using the TurboTax CD/Download, you may experience an issue where your state is already downloaded but not showing as installed. When you try to download your state, you get a message that Your software is up to date with the state product never installing and you're caught in a loop. You could also be prompted to update prior to e-filing and getting a message that says You're up to date.
Resolution
To resolve, close TurboTax and then:
- Download the TTStateCleanup.zip file and save it to your Desktop or other easy-to-find location.
- Double-click to open the zip folder.
- Extract the contents of the folder to your desktop and open the extracted folder.
- Right-click the downloaded file (TTCleanStates.exe) and select Run as Administrator.
- Select your version (Personal or Business).
- Select your state from the drop-down menu and choose Remove (if you're having problems with multiple states, choose Remove all States).
- Once the tool finishes removing the state return(s), close it and reopen TurboTax.
- Follow the prompts to update TurboTax at the prompt. It should start downloading your state.
- If it doesn't, click the State Taxes tab and download it from there.
Please click State install/e-file update loop to learn more if the fix fails.
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