Please refresh your browser and clear out your cookies. If that doesn't work, try clearing your browser's cache.

Then try logging out and logging back into TurboTax. You can also try using a different browser.

The following FAQs will show you how to do it.  

This one shows how to delete your cookies.  

How do I delete cookies? 

This one will help you clear your cache. 

How to clear your cache 

It did not reset it like you suggested. It did not fix the issue.

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