No Federal Tax withheld, Box 1 and 2 empty of W2

I had no federal income tax withheld this past year since we knew we would be able to claim the adoption tax credit and would be getting a refund.

On my W2 box 1 and 2 are empty. 3-5 are all filled out correctly. Shouldn't box 1 have my gross pay and box 2 be $0? My employer is saying that box 1 has to be empty since I had no federal income tax withheld. This doesn't seem correct to me, I had taxable income, just opted to have nothing withheld. Any insight?

 

Turbo tax won't let me input this W2 since box 1 is empty.

Get your taxes done using TurboTax

No that's not right.  Box 1 is your wages.  It has to be at least the same as box 3&5 or more.  It's very common for box 2 withholding to be zero or blank.  

Get your taxes done using TurboTax

My employer is insisting that there is no mistake, says it's what the software calculated and she has no control over it. Am I missing something here?