Did you file your 2019 return or not?  It's not clear.  

If you didn't file at all........

Sorry, Online for 2019 and prior is closed now so you can not start a new 2019 or 2018 return or finish one. Online is only for 2020. Oct 15, was the last day to efile.  2019 is now the prior year. If you entered 2019 into the 2020 online version you should clear out your online return so you can use it for 2020.
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...


Did you start an Online return? How to finish a prior year online return
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...

Or How to file a prior year
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-prepare-a-prior-year-tax-return/00/25...

You can only buy the download for prior years. You have to buy a separate program for each year. They only sell the last 3 years. You need a full Windows or Mac computer to install it on. Buy the download here
https://turbotax.intuit.com/personal-taxes/past-years-products/

You have to print and mail prior year returns. When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return. Don’t forget state.

Important! Mail Federal and State in separate envelopes and mail each year in separate envelopes.

If you are getting a refund, there is not a penalty for filing past the deadline. You have 3 years to file for a refund. If you owe taxes, the interest/penalties will be calculated by the IRS based on how much you owe and when they receive your return and payment. The IRS will bill you for this; it will not be calculated by TurboTax.

If you want to file for free you can fill out the forms by hand. Here are some basic forms…..

Here is the IRS 2019 Form 1040
https://www.irs.gov/pub/irs-prior/f1040--2019.pdf

or if you want bigger type use 1040SR for Seniors,
https://www.irs.gov/pub/irs-prior/f1040s--2019.pdf

And 2019 Instructions https://www.irs.gov/pub/irs-prior/i1040gi--2019.pdf

2019 Tax and EIC Tables
https://www.irs.gov/pub/irs-prior/i1040tt--2019.pdf

Sch 1 : https://www.irs.gov/pub/irs-prior/f1040s1--2019.pdf
Sch 2 : https://www.irs.gov/pub/irs-prior/f1040s2--2019.pdf
Sch 3 : https://www.irs.gov/pub/irs-prior/f1040s3--2019.pdf
Then when you do file 2020 enter 0 for the 2019 AGI since you are filing 2019 late.

If you filed and are still waiting for the refund.......

Did you efile or mail your return? They didn't start opening the mail until June that's been stacking up. Back in March the IRS closed their processing centers and stopped processing mailed tax returns.
See this IRS page for the latest information
https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

If you efiled....Was your return Accepted?When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

When will you get your refund,
https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/01/25589

it said rejected now !! so can i resend it ?

No 

It had something to do with state tax and we don't pay it . Thank you your more helpful then they were . Im using H R Block this year .