That old answer is not quite right.  You can not install the Desktop program on an iPad at all.  You have to use the Online web version or there is a mobile app you can install.  The Mobile App works with the Online version.  Here are some Mobile App FAQs

Mobile App and Online version:  <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3176612-what-s-the-difference-between-turbotax-online-and-the-turb...>

Info on Mobile Apps  <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3398820-what-mobile-apps-does-turbotax-offer">https://ttlc.intuit....>

Mobile App system requirement <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3022226-what-are-the-system-requirements-for-the-turbotax-mobile-a...>

How to use the Mobile App  <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3222560-how-do-i-use-the-mobile-app">https://ttlc.intuit.com/quest...>

Thanks for that clarification.

How does one load TurboTax on an iPad Air

@LD20 The CD/download software cannot be used on an iPad or any other mobile device.    You need a full PC or Mac

 

 

2020 Desktop TurboTax

 

Minimum requirements for your computer

Below are the minimum requirements for TurboTax Federal 2020 software. Product activation required via Internet. Download option requires free online Intuit account.

Windows® CD/Download Products

Operating Systems

• Windows 8 or later (Windows 7 not supported)

RAM

• 2 GB or more recommended

Hard Disk Space

• 1 GB for TurboTax (plus up to 4.5 GB for Microsoft .NET 4.5.2 if not already installed)

Monitor

• 1024x768 or higher recommended

Third Party Software

• Microsoft .NET 4.5.2 (included with TurboTax Installer)

Internet Connection

• 1 Mbps modem (Broadband connection highly recommended). Required for product activation, software updates and optional online features

Printer

• Any Windows-compatible inkjet or laser printer

 

Administrative rights required

 

 

 

Mac CD/Download Products

Operating Systems

• macOS Mojave 10.14 or later

RAM

• 2 GB or more recommended

Hard Disk Space

• 1 GB for TurboTax

Monitor

• 1024x768 or higher recommended

Internet Connection

• 1 Mbps modem (Broadband connection highly recommended). Required for product activation, software updates and optional online features

Printer

• Any Macintosh-compatible inkjet or laser printer

I got an iPad Pro where I’d like to download and use the software did.

Sorry you can't download or install the program on any iPad or mobile device.  Only on full Windows or Mac computers.  You can use the Mobile App.  But that is just a portal into the online version you log into.

You can use the Online versions here, https://turbotax.intuit.com/personal-taxes/online/

 

Or use the Mobile App which is just a portal to the online version.

https://turbotax.intuit.com/personal-taxes/mobile/

 

Difference between Online and Mobile App

https://ttlc.intuit.com/community/choosing-a-product/help/what-s-the-difference-between-turbotax-onl...

I bought the basic disc but used it last year on my iPad but am unsure how to proceed this year before I open the disc I want to make sure on how to proceed

You ca not install the CD or download or Desktop program to an iPad.  Only to full Windows or Mac computers.  Do you have a computer to install it on?  Did you use the online version last year?  Do you want to Transfer a 2019 Online return into the Desktop program?

 

Transfer from Online into the Windows Desktop program.   Expand the 3rd blue link

https://ttlc.intuit.com/community/entering-importing/help/transfer-last-year-s-return-to-turbotax-fo...

 

One way is to start a 2020 Online return and transfer into that.  Then you can download the .tax2020 file from online and just OPEN it in the Desktop program.

 

OR

If you used the online version last year and need to transfer your info to this year's Desktop version there are 2 ways depending on what you have.

 

1.  If you saved the actual .tax2019 file (not just the pdf file) to your computer before online was shut down in Oct. then start a new return  and the very first thing you do is Transfer from .tax file.  You can only transfer at the very beginning.

 

2.  If you didn't save the .tax  file to your computer or lost it,  there is a way to do it by starting a 2020 return in the Online version, transfer to that and then continue in the desktop version.  You won't have to pay for Online.   

 

First transfer into the Online version

https://ttlc.intuit.com/community/entering-importing/help/how-do-i-transfer-last-year-s-return-into-...

 

Then to switch to the Desktop program

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

 

 

I have the newest generation of iPad.  I purchased turbo tax on line but it will not download.  

Sorry-----desktop software cannot be used on an iPad or any other mobile device.   It can only be used on a full PC or Mac.

 

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

 

 

 

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

Sorry you can only install Turbo Tax on a full Windows or Mac computer.  Not a mobile device like a iPad.   Either find a computer to install it or ask for a refund.  Then you can use the Online version which also has a mobile app.   

Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

You can go here TurboTax CD/Download Refund Request Form to request a refund of the downloaded program  within 60 days of purchase.