I haven't been able to sign into my turbo tax account on the app or website. When i try to login i get a notification that my account is locked..how do I unlock account

 
jimmy1369
New Member

Get your taxes done using TurboTax

I started my tax return and didn't get to finish it.  I can't log back in, it keeps telling me I have to wait 15 minutes 

Irene2805
Expert Alumni

Get your taxes done using TurboTax

Please follow the instructions in this TurboTax Help article to get back into your account:  Account Recovery Request for your TurboTax Account