What do you mean by "have H & R Block fix my taxes"? Did you already file a tax return using H & R Block? What are you trying to do? You cannot use TurboTax online software at all right now, and certainly not to fix a return you prepared elsewhere. So tell us what you did with Block first----did you file a 2019 return at all?
Or.....
Are you trying to prepare an original 2019 return?
We cannot see your screen or your tax return. You are too late to use online TurboTax for a 2019 tax return. Online tax preparation for 2019 is closed permanently, and so is e-filing for 2019 returns. The only way to use TurboTax software now is to download desktop software to a full PC or Mac. And the return has to be printed, signed and mailed.
Online preparation and e-filing for 2017, 2018 and 2019 is permanently closed.
To file a return for a prior tax year
If you need to prepare a return for 2017, 2018, or 2019 you can purchase and download desktop software to do it, then print, sign, and mail the return(s)
https://turbotax.intuit.com/personal-taxes/past-years-products/
You may also want to explore purchasing the software from various retailers such as Amazon, Costco, Best Buy, Walmart, Sam’s, etc.
Remember to prepare your state return as well—if you live in a state that has a state income tax.
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.
Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.
Note: The desktop software you need to prepare the prior year return must be installed/downloaded to a full PC or Mac. It cannot be used on a mobile device.
If you are getting a refund, there is not a penalty for filing past the deadline. If you owe taxes, the interest/penalties will be calculated by the IRS based on how much you owe and when they receive your return and payment. The IRS will bill you for this; it will not be calculated by TurboTax.
In order to file for free you could print out the paper forms and prepare them by hand :
The tax forms for 2019 include a Form 1040 and three possible extra “Schedules”:
https://www.irs.gov/pub/irs-pdf/i1040gi.pdf
https://www.irs.gov/pub/irs-pdf/f1040.pdf
https://www.irs.gov/pub/irs-pdf/f1040s1.pdf
https://www.irs.gov/pub/irs-pdf/f1040s2.pdf
https://www.irs.gov/pub/irs-pdf/f1040s3.pdf
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
