Level 8
This widget could not be displayed.

Get your taxes done using TurboTax

I am using TT Premier on Win 10.  The program is very unstable and keeps closing, typically when I save a file, or open or close a form.  When I reopen, my file has to be "recovered" about 50% of the time.  I have given my OS a "fresh start" and reinstalled the program, without any improvement.  Any suggestions?

 

Thank you,

Level 18
This widget could not be displayed.

Get your taxes done using TurboTax

1) Make sure you have plenty of disk space.

2) Folks with solid-disk-drives and variable system memory have had problems in the past, and have needed to set a locked system memory size...but I don't know whether it is still a problem.

3)  Don't put your file on a removable drive of flash drive...that will crap out on you.  Only work on files on your system disk

4)  Call Customer Support during working hours Mon-Friday only:

https://ttlc.intuit.com/questions/1899263

 

Level 2
This widget could not be displayed.

Get your taxes done using TurboTax

I am having the same problem with the TT Premium version for tax year 2018.   I have asked TT how to correct the problem, no answer as yet.

Level 8
This widget could not be displayed.

Get your taxes done using TurboTax

I spent at least an hour on the phone last year with tech support but they had no record of anyone with a similar issue.  I see a month later someone posted an acknowledgment that others were having the same issue.  If you find a fix please post.  I just had to tough it out, reopening the program a 100 times.  If it repeats again for tax year 2018 I will repost.  

Level 8
This widget could not be displayed.

Get your taxes done using TurboTax

This topic is also being discussed in the following thread but unfortunately no one has mentioned a solution.

 

https://ttlc.intuit.com/community/Get-your-taxes-done-using-TurboTax/Turbotax-2018-Deluxe-crashes-co...