Can't transfer completed Federal tax to California tax

 

Hi,

 

I'm having problem transferring my completed Federal tax to start my California return.  I clicked on the start icon next to California and it asked to download and install the state.  After that has been done, I am still not able to transfer it.  It just routed me back to the same step where I need to "download and install" again.  I even restarted the computer couple of times and still have no luck.

 

Please help!

Vivian