No one can call you. What did you pay for? Did you buy the Desktop program? You seem to be in the Online version. You can't apply the Desktop purchase to online.
Or maybe you added a service or state?
How to see your fees
https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...
For help with fees
https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051
Contact Customer Service5am-5pm Pacific Time Monday -Fridayhttps://support.turbotax.intuit.com/contact/What is the Turbo Tax phone numberhttps://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
