Re: Upgraded and all work lost
Level 2

Get your taxes done using TurboTax

The 2019 TurboTax Premier program won't allow me to import the .tax2019 or PDF file of my 2019 taxes that I completed in the program I purchased via hard disk in February. When I did the online update when opening the program today, it seems to have wiped all my previous data and it wants me to start fresh. 


I completed the taxes, have the files, just can't import them to e-file. I'm on a Windows PC. When I try to import the PDF it says it can't use the file. When I browse for the .tax2019 file and find it, it does nothing and doesn't import it.


Thanks for your response.

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