You can set up a call back from TurboTax on weekdays from 5 AM to 5 PM Pacific time. You are posting from the Free Edition which is not eligible for phone support unless you upgrade to Plus.
To contact TurboTax directly, go to this link: https://ttlc.intuit.com/questions/3401489
If it is not a billing issue, you may get a faster response by posting on this forum.
