Do you have multiple W-2s? Does the total of social security withheld from all W-2s exceed $8,239.80? If it does, you cannot use the Free Edition. If it doesn't, review the amounts you entered from your W-2 as it may be a typo. Double-check the amounts you entered into TurboTax.
Can I get a refund for excess Social Security tax withheld?
Why do I have to upgrade from Free Edition?
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