Without the AGI the only option is to print and mail file.  It normally takes about 2-3 weeks before the mailed return shows up but probably much longer right now.  Mailed returns should be sent with certified mail with tracking or other tracking service for proof of delivery.

**********************************************************************************************
**NOTE*** Due to the Corona virus the IRS is operating short staffed. All field offices are closed and some processing centers are all but closed. Any tax return that requires hand processing will probably have long delays. Most phone service has been curtailed.
**********************************************************************************************


Check your refund stratus here:
https://www.irs.gov/refunds

Check your state refund here:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

Do you think it would be helpful for her to go to a tax professional (HR Block or comprable) to file in person?  Or, would she still need that AGI from 2018?  I've never had my taxes done, so I'm not sure what all they need and if they would be able to efile for her.

Because in person tax professionals can verify your identity personally I believe they can e-file without the AGI.  However, because of the Corona virus many tax professionals are avoiding in person meetings or are closed.

@Anonymous - The poster already said that a transcript was ordered weeks ago.  

@jenzebub Note though, unless you ordered the transcript using a 4506 form, but requested it online then the transcript will be sent to the address that was on the tax return.

Thank you!  We have an appt to do a drop off return at H&R Block tonight, so hopefully we can catch it before her stimulus check goes to him.