You are saying that in box 12 on your W-2, there is a zero? With no letter? I wonder what your employer meant by that.
Call your employer to see if there was supposed to be a letter (A, B, C...) with a dollar amount there.
If not, then remove the zero from the W-2 that you input into TurboTax. The zero in box 12 doesn't make much sense, and with no letter it doesn't make any sense at all.
Note that the letter "O" (as in Ocean) is not a valid code, so it's not that.
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