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Turbo Tax quits
I'm getting two messages: One tells me that I have an error message 17001 and the other simply tells me that Turbo Tax encountered a problem and shuts down. I've finished the income section and am preparing to do deductions and credits. Help!
March 23, 2020
8:54 AM
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Get your taxes done using TurboTax
I would suggest you clear cache and cookies on your web browser.
If you are filing with TurboTax online, please follow these steps:
- Check your internet connection. Try to log out and sign back in the program.
- Clear your cache and sign back into the program. To clear cache, click here: Cache
- You may also try a different browser.
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March 23, 2020
9:14 AM
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Get your taxes done using TurboTax
I spoke with Mara yesterday. We cleared the cache but had no improvement in TT
March 24, 2020
11:19 AM
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Get your taxes done using TurboTax
There is a problem with how TurboTax is interacting with your computer. If clearing your cache and trying a different browser does not work, your only other option is to log onto your TurboTax program using a different computer or mobile device.
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March 24, 2020
4:28 PM