cheater
Level 2

New Home&Biz install is showing Idaho and I cannot delete

state id.PNGHi

I have tried installing twice. The second time I even went thru the windows 10 registry to make sure there was nothing associated with turbotax.

When I go to add my state of Nebraska turbotax already has Idaho showing and wants to charge me for NE.

I have tried removing the State under file menu but no States are there.  The same when I run the State removal tool from turbotax,  Idaho or no other State shows up.

I am starting a new return and have not transferred any old returns that did have Idaho on them so what is going on?!

Is there a hidden file I am not seeing?  I totally deleted all files and folders and registry upon deleting turbotax each time.

Thank you for any help.

‎February 29, 2020 2:32 PM
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Kat
Level 15
Level 15

Get your taxes done using TurboTax

Strange.  I'm so sorry, but I don't think that anyone in the Community can help you out.  You'll need to contact TurboTax Customer Support during business hours for assistance.  A Support agent should be able to help you out.  Use the info I'm linking below to contact Support.

 

What is the TurboTax phone number? 

 

 

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*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
‎February 29, 2020 4:39 PM
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