When you choose to have your TurboTax fees deducted from your Federal refund, it does not go to TurboTax, your refund is first sent to the bank that handles the transaction.

When you sign up for Pay With My Refund, your refund will be handled through the Santa Barbara Tax Products Group (SBTPG, formerly SBBT).

You can go to the Santa Barbara Tax Products Group website if you need assistance with your refund.