The Instruction is incomplete on Retrieving the Tax Documents

Lee-Ng · ‎February 18, 2020

I am not sure where and what to click if I am having trouble logging in or do not know my username or password; See attached screen shot:

Thank you

lee

TiffanyL · ‎February 19, 2020

You may want to start by clearing cache and cookies to see if that resolves the issue for you.

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Lee-Ng · ‎February 29, 2020

I am using the Turbo Tax on my desktop, please help to provide the step by step instruction to clear the cache

JeanneLO · ‎February 29, 2020

Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

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