Please see the below FAQ's for assistance with troubleshooting your installation issues:
For Windows: https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-...
For Mac: https://ttlc.intuit.com/community/installing/help/turbotax-for-the-mac-installation-troubleshooter/0...
If those steps don't resolve your issue, please reach out to Customer Support via the Contact Us link below:
https://support.turbotax.intuit.com/contact/
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