How do I access a prior year return?

This is the message that pops up in the link that I said wasn't too helpful in my case. I am logged into Turbo Tax same username I filed taxes with last year, then I go to Turbo home, scroll to the bottom and do exactly as it says and it keeps taking me back to the same message. It is like an endless loop.

Then contact TurboTax support for assistance.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Figured it out thank you!

Would you show me how to download my past return? I have the same popup still cannot figure out what to do. Thanks.

Same issue - just posted same question. 

What did you do???? 

I need a copy so I can finish my paper work

You can get a copy of your 2018 tax return from TurboTax.

Sign in to TurboTax making sure you're using the same TurboTax account (with the same username) as in prior years. 

1. Select Documents from the navigation when it appears. 

2. Use the drop-down menu at the top of the screen to choose the tax year you want and then select Download PDF.   

This link  How do I access a prior year return? has additional information that you may find useful 

I am just trying to get my AGI for my 2018 taxes which I filed with Turbo Tax.  How can I get that copy.  I changed my email so I could get it but I cannot find it.

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@Brendanryan wrote:

I am just trying to get my AGI for my 2018 taxes which I filed with Turbo Tax.  How can I get that copy.  I changed my email so I could get it but I cannot find it.

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https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on View adjusted gross income (AGI)

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

My email has changed because of my graduation from college, they turn it right off.  So I went in and changed the email to my new email and they do not show up.

where do I go on websight