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What qualifies to file taxes at no charge through TurboTax
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Well, you are posting from TurboTax Live Deluxe which surely is not free -- you do not get live help from a CPA for free.
CLEAR AND START OVER
https://ttlc.intuit.com/questions/2586254-how-do-i-clear-and-start-over
WHY DO I HAVE TO PAY? I WANT THE FREE EDITION
The information that you can enter in Free Edition is pretty limited now. Thanks to the new tax laws that began for 2018 returns, there are no more simple Form 1040EZ or 1040A's. Everything goes on a Form 1040 that has three extra "schedules" with it, and if you need any of those schedules, you are not able to use the Free Edition. Using the standard deduction instead of itemizing does NOT mean you will not need any of those schedules.
https://www.irs.gov/forms-pubs/about-form-1040
If you qualify to use it, there is another full-featured free version of the software:
Try Free File:
You qualify if your income was $34,000 or less, or $66,000 or less if active duty military, or if you qualify for Earned Income Credit
https://ttlc.intuit.com/questions/1900583-what-is-turbotax-free-file-program
If you switch to Free File you must create a new account and new user ID.
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New limits for 2019 Free File website
AGI $36,000 or less.
Active duty military with AGI of $69,000 or less
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Get your taxes done using TurboTax
@VolvoGirl Thanks--will have to change my records!