Did you buy 2018 or 2019?  

2018

I don't know.  Better call in tomorrow.

Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact/

Windows or Mac?  Here are some links that might help

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

How to download your software purchase

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...

Find your Windows Desktop download

https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-windows-software-download/0...

How to install Turbo Tax on Windows

https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-wind...