Level 15
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Get your taxes done using TurboTax

If your friend thinks he/she was incorrectly charged when they qualified for using a free product, he/she should phone TurboTax Support to see if they will offer any remedy.  I don't know what they will say, since it likely depends on all the circumstances.

 

If they indeed used a paid product, then that entitles him/her to phone support privilege.

 

Hours normally 5AM-5PM Pacific (8AM-8PM Eastern) M-F, but are also open today and tomorrow (Sunday) this weekend only.

 

FAQ: What is the TurboTax phone number?


https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632