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I'm using the CD and trying to e-file. The software froze and I can't get off the page, save the file, or exit the software. Help please!
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October 9, 2019
1:57 PM
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Get your taxes done using TurboTax
Press Ctrl+Alt+Delete on your keyboard. Select Task Manager. Close the TurboTax program.
October 9, 2019
2:10 PM
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Get your taxes done using TurboTax
I forgot to mention, I'm on a Mac (no alt button)
October 9, 2019
2:33 PM
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Get your taxes done using TurboTax
@macuser_22 If you are around, are you please able to assist this user? Thanks!
October 9, 2019
2:48 PM
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Get your taxes done using TurboTax
In the meantime, I did find this article on the Apple website, which tells how to force quit on a Mac:
October 9, 2019
2:54 PM
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Get your taxes done using TurboTax
You nailed it. That is how to force quit.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
October 9, 2019
5:48 PM
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Get your taxes done using TurboTax
@johannalyman - BTW: what year are you doing? If 2016 than there might be a compatibility issue - post back for a workaround.
If 2018 then I suggest restarting the Mac after force quitting TurboTax.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
October 9, 2019
7:13 PM
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Get your taxes done using TurboTax
2018. I'll re-start after I force quit this time, it's still wonky. Thanks everyone for the support!
October 10, 2019
9:50 AM