@Anonymous
You do not provide enough information for anyone to attempt to help you.
Any response requires details about what device you are attempting to file from, and exactly which platform and version you are using (...a) Online, mobile "app", or desktop software?.....b) Free, Basic, Deluxe, Premier...etc.? c) phone, tablet, or full MAC or Windows computer?....) ANNND if not for 2018 taxes, then what tax year you are attempting to use ? ..(.i.e. only 2018 taxes can be e-filed now).
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IF you are using the Online PLUS version or any of the Deluxe or higher software versions, you can call TTX reps and let them talk you thru it on the phone...weekdays only.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
