Is it not allowing you to deposit any numerical digit at all in the entry box? Not even a single digit? Please confirm which particular screen you are trying it on and what Deluxe product you are using--desktop or online.
Or are you trying to enter the 6-digit IP PIN in the wrong place? It is NOT entered in the File section, which is for a 5-digit filing PIN.
NOTE: You didn't say if you are using desktop TurboTax or online TurboTax. All 3 methods work for Online TurboTax. The first 2 methods work for desktop TurboTax, too, although in the first method in desktop software you may see a link "Jump to IP PIN".
The IP PIN is a 6-digit Identity Protection PIN provided by the IRS to certain victims of ID theft.
Here's how to navigate to enter the IP PIN into TurboTax. I've listed 3 ways to get to the right place to enter the IP PIN. You only need to use one method. You can choose which method works for you the best.
- Log in and open your return ("Take me to my return.")
- Once the return is open click in the top right corner on SEARCH.
- Enter IP PIN without quotes then click the magnifying glass
- It will ask "Do you need an IP PIN?" Scroll down a little to a button "Go to IP PIN".
- Next screen asks: "Did you get an IP PIN from the IRS for this year's taxes?"
- If you choose "yes", it will have you enter it.
Or here's an alternate navigation:
- Log in and open your return ("Take me to my return.")
- In the left menu column, click Federal.
- Then at the top Other Tax Situations
- Scroll down to Other Return Info.
- Choose Identity Protection PIN and Start (or Revisit.)
- Next screen asks: "Did you get an IP PIN from the IRS for this year's taxes?"
- If you choose "yes", it will have you enter it.
Or here's a third way:
- Open your return if not already open. ("Take me to my return.")
- Once the return is open, click in the left menu column on TAX TOOLS, then choose TOOLS.
- In the Tools window choose TOPIC SEARCH.
- Enter IP PIN without quotes.
- In the selection list highlight IP PIN and click GO.
- Next screen asks: "Did you get an IP PIN from the IRS for this year's taxes?"
- If you choose "yes", it will have you enter it.
