Support (which does not use email) is closed on weekends after tax season,.

Did you already pay for the online version?  I can tell you how to move your return and switch to the Desktop program without paying for online.

Did you find where to buy the Desktop CD/Download program?
<a rel="nofollow" target="_blank" href="Https://turbotax.intuit.com/personal-taxes/cd-download/">Https://turbotax.intuit.com/personal-taxes/...>

How were you tricked? Online and download are separate programs. For the download, go here:

https://turbotax.intuit.com/personal-taxes/compare/desktop/

I normally install the Turbotax software from cd-rom; this year I used the online format. It is horrible. Additionally, the entire experience is based on the assumption of getting money back. I do not, and have not for years. Also, at the end there are a lot of questions about last years return and our drivers license info and credit card data. I will not use the online format again. Poorly executed, invasive, redundant info collection and a poor value.