Here is information about contacting TurboTax, for assistance with customer service issues:

  https://ttlc.intuit.com/replies/3300041

OR

You can get live help from a Tax Expert with TurboTax Live:

https://ttlc.intuit.com/replies/6382274

I have not received my refund and it’s been almost a month and every time I try to check to see where it is they can’t find it on record 

Was your return Accepted? First double check your efile status here
https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

Help me with my income tax

That did not help

Here is how you can connect with a Tax Expert.