zpt92
New Member

Web site will not load

 
jbeasley2
New Member

Get your taxes done using TurboTax

If you are having trouble entering information into TurboTax Online try to refresh your browser or you can try to use a different browser such as Chrome or Firefox

You can download Firefox here: https://www.mozilla.org/en-US/firefox/new/

You can download Chrome here: https://www.google.com/chrome/browser/desktop/index.html

 

If you are still having trouble you can try to clear your cookies and cache

https://ttlc.intuit.com/replies/3302272

Dude
New Member

Get your taxes done using TurboTax

TurboTax doesn't seem to work at all with Firefox 64. Crash at login page.

Get your taxes done using TurboTax

Then try a different browser like chrome.

Get your taxes done using TurboTax

There's no problem with Firefox 64 for me so it's hard to know why you are experiencing a difficulty.   What is the specific website URL you are using?

And what OS--Mac, Windows, etc.?
padmawati
New Member

Get your taxes done using TurboTax

SEND ME THE SOFTWARE LINK FOR WINDOWS

Get your taxes done using TurboTax

Why won’t my page load?

Get your taxes done using TurboTax

Mine is stuck loading "finish where you left off" on Deductions & Credits. I've tried Chrome and Firefox and both hang at that same spot. 

MichelleLO
Intuit Alumni

Get your taxes done using TurboTax

Have you tried to clear your browser's cache and delete cookies? A full or corrupted cache can keep TurboTax from functioning properly. 

@JRB28

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Get your taxes done using TurboTax

Yes, and I spoke with a TurboTax support representative who said the only thing I could do was to clear and restart the return because it's a glitch. This was very upsetting because I'd spent hours filling out my taxes. 

hsta
Returning Member

Get your taxes done using TurboTax

TURBOTAX THIS IS ALSO HAPPENING TO ME. TRIED CLEARING CACHE AND COOKIES ON CHROME AND FIREFOX. EVEN DID A CLEAR & START OVER. FIX YOUR CRAPPY PRODUCT. What a waste of time, wow.

LindseyLO
Intuit Alumni

Get your taxes done using TurboTax

Please contact Customer Care by clicking here.

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