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You are trying to charge a credit card I no longer use. My settings show the corrected one but you sent me a letter today referencing the old number. Now do we fix this
June 7, 2019
3:07 PM
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Get your taxes done using TurboTax
No, this did NOT help. I can find no 'two advantage' account info.
June 7, 2019
3:07 PM
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Get your taxes done using TurboTax
You will need to contact TurboTax customer service through their website for your situation. When entering your problem on the website, use the keywords billing issues.
Use the following TurboTax website to contact TurboTax customer service:
<a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/contact/">https://support.turbotax.intuit.com/contact/</a>
Use the following TurboTax website to contact TurboTax customer service:
<a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/contact/">https://support.turbotax.intuit.com/contact/</a>
June 7, 2019
3:07 PM
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Get your taxes done using TurboTax
Sounds like you may have two Advantage accounts. You can check by running this tool on each email address you have:
https://myturbotax.intuit.com/account-recovery
If you have 2 Advantage accounts and two products were billed, then after you get the products, then you can submit a refund request here within 60 days:
https://support.turbotax.intuit.com/forms/refund-request.jsp
If you find you have 2
advantage accounts then cancel one now so this doesn't happen again since they
have just reset the system to reflect an order for the 2017 program that comes
out in November 2017.
See this TurboTax support FAQ - https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription
June 7, 2019
3:07 PM