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I cant transmit my return. When I click the orange button, nothing happens.
June 6, 2019
6:29 AM
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This may be a browser issue. Sometimes using a different browser will correct it.
Or log out and empty the browser Internet cache. Close the browser and reopen it. Then try your Chrome in private browsing mode. ; i.e., a private window (incognito mode). If that doesn't help, then try a different browser to see if it recurs.
Or log out and empty the browser Internet cache. Close the browser and reopen it. Then try your Chrome in private browsing mode. ; i.e., a private window (incognito mode). If that doesn't help, then try a different browser to see if it recurs.
June 6, 2019
6:29 AM
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@karenor120 Did you have any luck filing ?
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June 6, 2019
6:29 AM
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Thanks @vinceseese that was exactly it! I had to wait a day, and try while at work. (same computer, and browser though) The CAPTCHA did NOT show up at all when I was trying the other night. But when I tried again, the CAPTCHA was there this time... haha
June 6, 2019
6:29 AM
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Thank you for responding and letting us know! 🙂 Have a great weekend!
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June 6, 2019
6:29 AM
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I refreshed the page, and then the captcha box appear
June 6, 2019
6:29 AM
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I hate this new feature. Like a bot would have made it through all the previous screens.
June 6, 2019
6:29 AM
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If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."
NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the CAPTCHA.
Otherwise, here's how to troubleshoot:- First, simply refresh the page in your browser and see if that changes anything.
- If not, then log out and clear your browser Internet cache.
- Close the browser and reopen it.
- Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
- Log in and try again.
- If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
- Log in with the private window (again making sure cookies are allowed)
and try the efile again.
A user reported that when nothing else worked, he was able to solve it using a wired Ethernet connection, which implies some wireless setting was interfering.
A couple of foreign users had to set up a VPN to get it to work around their country's Internet system.
June 6, 2019
6:29 AM
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I was having this same problem. The missing CAPTCHA was the issue. Opened the window in "incognito" mode and it worked perfectly.
June 6, 2019
6:29 AM
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Thanks for letting us know!! 🙂
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June 6, 2019
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klg1964
Did you try all the suggestions above, including trying other browsers? I don't have any other suggestion.
Maybe @TurboTaxGabi has something to suggest. Or we can tell you how to reach Customer Support if you are using PLUS or higher.
FAQ: How do I contact TurboTax?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3401489">https://ttlc.intuit.com/questions/3401489</a>
Did you try all the suggestions above, including trying other browsers? I don't have any other suggestion.
Maybe @TurboTaxGabi has something to suggest. Or we can tell you how to reach Customer Support if you are using PLUS or higher.
FAQ: How do I contact TurboTax?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3401489">https://ttlc.intuit.com/questions/3401489</a>
June 6, 2019
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Took me a while to look at the page - I even tried turning off popups (it wasnt that). There is a stupid "I am not a robot" CAPTCHA on the page. You have to check the box, then you can click. It didn't warn or say anything when I didnt check it, the page just sat there til I figured that out.
June 6, 2019
6:29 AM
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Thanks for the information! Where on the page did you see that?
Again, thank you for participating on AnswerXchange to help solve this problem for multiple users!!
Have a great weekend! @vinceseese
Again, thank you for participating on AnswerXchange to help solve this problem for multiple users!!
Have a great weekend! @vinceseese
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June 6, 2019
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Helpful answer. After reading this, I observed that I didn't have a CAPTCHA box. I was using SRWare Iron browser, a spinoff of Chrome. I closed this and logged back in with the latest Firefox. From there I could finish the form.
June 6, 2019
6:29 AM