It sounds like you might be in the wrong section. There can be multiple types of 1099G payments and there are two sections - one specifically for unemployment and one for all other 1099G payments. So you will want to enter unemployment using the following steps -
- Log into your account and hit Take Me to My Return (must click this before searching)
- Click the search icon in the top right-hand corner of your screen (magnifying glass)
- Search for "unemployment compensation"
- Click the "jump to unemployment compensation" link that appears.
Note: Each state does their 1099G a bit differently, so the box numbers may not match exactly what TurboTax has listed, so just enter the information as it corresponds to your form (i.e. box 4 for Federal income tax withheld may not show on your form as box 4 but the amount of federal tax withheld, if any, would be listed on your form)
