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Unexpected crash on mac mojave
using TT home&business 2018 on mac mojave 10.14.3
I get to the page where I click "no" on incentive stock options and TT crashes. Brings up a small window that an error report will automatically be sent and I can click "retry", but when I do the same crash happens again.
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June 5, 2019
11:50 PM
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Get your taxes done using TurboTax
I suggest calling customer support tomorrow and ask for Mac tech support. If you can get the crash log from Utilities -> Console it will probably help.
Here is a TurboTax FAQ for contacting customer support.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com...>
Here is a TurboTax FAQ for contacting customer support.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com...>
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
June 5, 2019
11:50 PM
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Mine does the exact same thing. Spent 1 1/2 hours on the phone, downloaded program again, several times. Still no go. I was told the tier 59 or whatever person would call me back. Never happened. On hold again.
June 5, 2019
11:50 PM
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I was able to duplicate the problem in Mac OSX 10.12.6 so it appears to be in a Mac releases.
I have reported it to the Moderators with a crash log.
AFAIK I can only duplicate it if I am using the "Guide Me" interview or "Visit All".
I have reported it to the Moderators with a crash log.
AFAIK I can only duplicate it if I am using the "Guide Me" interview or "Visit All".
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
June 5, 2019
11:50 PM
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i have the same exact problem when answering “ no to incentive tax options. it crashes. asks me to install “ X Code” and begin debugging.
June 5, 2019
11:51 PM
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After spending over 10 hours perping my tax, I was doing the undo by cmd-Z and it crashed. Moreover, **all** my information are now erased and I have to start out of scratch!!!
June 5, 2019
11:51 PM
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same issue - Veronica a supervisor told me that this is apples fault and I should call them, then she sent me outdated info about TTX 2014
June 5, 2019
11:51 PM
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BTW - there should be no reason why a customer who bought commercial off the shelf software should need to go out and buy a developers kit to run consumer software. clearly their testing and quality assurance process needs lots of work
June 5, 2019
11:51 PM
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It's a "debug" trap because of a compiler error. The X Code is a developer tool, not for you to use. It is a TurboTax bug. Use the "I'll choose what I will work on"and not the "Guide Me".
It has been reported to TurboTax.
It has been reported to TurboTax.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
June 5, 2019
11:51 PM
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Veronica B - supervisor told me that TTAX will NOT FIX THIS that TTAX is not supported on the MAC
June 5, 2019
11:51 PM
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Of course Mac is supported. There are 4 different Mac products.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
June 5, 2019
11:51 PM
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Mac version of Home & Business crashes and asks to install the X code. What's the fix?
June 5, 2019
11:51 PM
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There is none as of now. TurboTax has not yet acknowledged the problem.
AFAIK it only occurs when answering no to a question that does not apply to you so skip the Guide Me interview and just select the categories that you need.
AFAIK it only occurs when answering no to a question that does not apply to you so skip the Guide Me interview and just select the categories that you need.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
June 5, 2019
11:51 PM
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I have the exact same problem of crashing when I get to the question about ISO. I hope they fix this soon.
June 5, 2019
11:51 PM
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Same problem. Crashes when I click 'no' on the ISO page. MacOS 10.13.6. Started a new tax return from scratch and the problem happened again. Good to know it's not just me. I hope TurboTax puts out a fix for this soon.
June 5, 2019
11:51 PM