jutev99
Returning Member

Does anyone know what should launch to make the interview worksheets appear?

 Several of the deductions categories will not launch the interview questions (blank screen) - but the IRS forms will appear.  The product does not freeze - it just doesn't launch the interview.  Interview sections that do not work include - Property Taxes, Car Registrations, Estimated Taxes, Tax Prep Fees, etc  I have Windows 7 desktop - have removed anti-virus, have installed and uninstalled multiple times.  I have been able to get this work successfully on Windows 10 machine using same cdrom.  I have reinstalled Adobe Flash.  It is always the same interview sections that don't work - while other interview sections display properly.

Get your taxes done using TurboTax

Perhaps this is the issue with anyone with a blank page during the running of Desktop TTX software.

.......TTX should only be installed and run as an Administrator..not in some guest account without administrator privileges...but it's hard to know each person's exact setup.

Exit TurboTax....then:

 1)  right click TurboTax 2018 icon

2)  Select  … Properties

3)  Select the  Compatibility tab

4) In the "Settings" box … check the box to "Run this program as an administrator"

_________________

This has fixed the problem for a number of users now.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

View solution in original post

jutev99
Returning Member

Get your taxes done using TurboTax

This is wonderful!  Thank you so much.  Wasn't able to get help from anywhere or anyone else at TurboTax.  Thank you!!!!