Sounds like you were probably using the On-Line version of TTax (which you would access via a web browser),
and not the Desktop version you would install on your own computer.
Unfortunately, the On-Line version ALWAYS shuts down around Oct 15 of each year to start preparations
for the new tax year. Once the On-Line version shuts down it is unlikely that you will be able to
reliably retrieve the data --unless you had paid in advance.
At this time only the current year 2018 return is available
Your most reliable and timely option at this point is to purchase a download copy of TTax for 2017.
You can purchase CD (or Download) from TTax at this link:
http://turbotax.intuit.com/personal-taxes/past-years-products.jspPlease be aware that the current screen graphics display make it somewhat confusing regarding Windows or
MAC and whether you want a CD or download. Please read carefully; the choice to order a CD is shown
in much smaller letters.
