$39.99 misleading Refund Processing fee

The $39.99 so called Refund Processing fee is misleading and the TurboTax website is misleading. Why isn't there a notification or disclaimer that says if you pay with a credit card then the $39.99 fee won't be charged? TurboTax is misleading it's customers. Put a box on the payment page that says, if you pay with a credit card you will NOT be charged the $39.99 fee. This is deceptive marketing by Intuit.

sage1115
New Member

Get your taxes done using TurboTax

Yes this is BS. It's very sneaky & I almost overlooked it trying to finish in a hurry. Still not sure if I can get back to edit & delete that option. If not I will be filing a formal complaint & taking my business elsewhere.

Get your taxes done using TurboTax

Such a mess!  Turbotax, what have you done? Seems that you have managed to piss off a lot of people.  You would think that with the new tax cuts and reduction in paperwork...you would bend over backwards to a least keep your loyal customers and possibly offer incentives for new ones!  I am waiting to see just how much you botch the refund process by intercepting refund, deducting charges and whatever other charges you might come up with before I actually get it in my bank!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Get your taxes done using TurboTax

not only that their system is always broken and they always blame the IRS and not the poor programming done for their system. I say spread the word and lets' get this fraudulent service shut down for good.