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I get "Your payment has been declined. Please use a different card or another form of payment." whenever I try to pay for TurboTax
Whenever I try, I immediately get both a charge and a reversal transactions on my bank account.
I called the bank, and they say they aren't rejecting it, it's the merchant (Intuit) who is charging and reversing)
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June 5, 2019
4:15 PM
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Get your taxes done using TurboTax
Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.
See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
June 5, 2019
4:15 PM
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Get your taxes done using TurboTax
@me .....is asking from Brazil
Is this a USA Bank credit card with a USA Billing address?
Is this a USA Bank credit card with a USA Billing address?
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
June 5, 2019
4:15 PM
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Get your taxes done using TurboTax
On your return ... in the program ... do you have the same billing address listed in the MY INFO section ? If not change it until you can get past the billing screen ... then go back and put in the foreign address before you file.
June 5, 2019
4:16 PM
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Get your taxes done using TurboTax
Thanks for the suggestion, but changing the address on "My Info" didn't fix it
June 5, 2019
4:16 PM
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Get your taxes done using TurboTax
Are you able to phone TurboTax Support in the USA? It will not be a free number internationally, so be mindful of charges if you are on hold. The phone number is displayed in this FAQ:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263">https://ttlc.intuit.com/questions/1899263</a>
Or if you can't use phone support, you can contact a TurboTax Support agent directly using private messaging at Facebook or Twitter. It is manned and womanned Monday-Friday 5AM-5PM Pacific (8AM-8PM Eastern.)
<a rel="nofollow" target="_blank" href="https://www.facebook.com/turbotax">https://www.facebook.com/turbotax</a>
or
<a rel="nofollow" target="_blank" href="https://twitter.com/TeamTurboTax">https://twitter.com/TeamTurboTax</a>
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263">https://ttlc.intuit.com/questions/1899263</a>
Or if you can't use phone support, you can contact a TurboTax Support agent directly using private messaging at Facebook or Twitter. It is manned and womanned Monday-Friday 5AM-5PM Pacific (8AM-8PM Eastern.)
<a rel="nofollow" target="_blank" href="https://www.facebook.com/turbotax">https://www.facebook.com/turbotax</a>
or
<a rel="nofollow" target="_blank" href="https://twitter.com/TeamTurboTax">https://twitter.com/TeamTurboTax</a>
June 5, 2019
4:16 PM