Get your taxes done using TurboTax

Not an answer. Also the completely wrong answer to what you incorrectly thought I was asking. My tax preparation fees are deducted from my refund. I never use a credit card, and Turbo Tax never sends me an invoice. So in this way, it's completely impossible for me to use Turbo Taxes "Look Up My Order" feature. I have come to terms with the fact that this is something I can never know, because Turbo Tax won't tell me, but I legitimately want to know whose decision this was. I'm being very literal in my question. The benefit to using a tax app is for it to be smart and be able to import old tax data and other things. It is not doing this.