I've been using Turbotax since it was conceived.  I usually buy TT Deluxe for the free state download, and this year (first time it's happened to me), I was charged for the download.  Not to worry, get a customer rep on the line and get a refund.  I had the link to request the refund in about 4 minutes.  And yes, it shouldn't have been necessary, but at least it was quickly resolved.  So I got that goin for me.   Which is nice.