Is
it about your Advantage Account? Letters and emails just went
out about the Advantage Auto Renewal program. You have until Nov 6,
2016 to cancel or update your Advantage Account or your credit card will be
charged on Nov 6.
You can sign into your TurboTax Advantage
account and under Your Product, select to remove product. Once you remove the
recurring product order, the TurboTax Advantage subscription will be cancelled,
as well.
How to cancel Turbo Tax Advantage
https://ttlc.intuit.com/questions/1901052-cancelling-or-refunding-your-turbotax-advantage-enrollment...
If you are an Advantage member (annual subscription), be sure
you use your Advantage log-in User ID when you go to that download area.
If there is no download in your download account, then you may
have multiple accounts without realizing it. To check for multiple accounts (User ID's), run the
tool below on each email address you have.
NOTE: Before running the tool, log out of all Intuit accounts
including this user forum. Then clear your browser Internet cache, close
your browser, then reopen it, and go to:
https://myturbotax.intuit.com/account-recovery/
If still no luck after running that on each email address you have, then run
the tool yet again, but this time choose the small blue link that says "I don't know my email address
or User ID", and it will look you up by SSN and other parameters.
If you still can't
find your download after all that, here's how to be assigned a phone number to
the proper department at TT Customer Support during the business hours shown
below (it will not display when they are closed). Read all the steps
first.
1) Go to
https://support.turbotax.intuit.com/contact/
2) Choose the product platform you are using.
3) Ask a question or keywords without quotes, and Submit.
4) On next page, skip the suggested articles if they don't help.
5) Scroll down, and you should be able to enter the Support module to get a
phone number. (That will be grayed out when they are closed).
